Vacy Lodge

Electronic Lock Guide

Rooms 1–8
Your access code

Your access code is the phone number registered to your booking, followed by #.

0499344475#
Your access times

Your code will only work from your scheduled check-in time until your scheduled check-out time. Approved early check-ins or late check-outs will be reflected automatically.

Important — keep your hand off the handle

Please do not touch the door handle or fingerprint sensor while entering your access code. Touching either while the lock is processing your code can stop it from working correctly.

First entry only

Follow these four steps.

1

Press #

Press # on the keypad. This activates your access code for the first time.

2

Wait 5 seconds

Please wait before entering your access code.

3

Enter your access code

Enter the phone number registered to your booking followed by #.

4

Wait for the lock

Wait for the lock to confirm access, then use the handle to open the door.

After your first successful entry Simply enter your access code each time you return to your room.

Having trouble accessing your room?

Try the troubleshooting steps below. If you're still having trouble, call 0499 344 475 for assistance.

Call 0499 344 475

Troubleshooting

If the door does not open.

Before troubleshooting

Keep your hand completely away from the door handle and fingerprint sensor while entering your code. Touching either is the most common cause of access issues.

First entry

Code not working on first entry

Press #, wait 5 seconds, then enter your access code.

Keypad not responding

The keypad is blank

Tap the keypad or press # to wake the lock, then try again.

Operation failed

Check your code and access time

Make sure you are within your scheduled check-in and check-out times. If you are, enter your access code again and make sure you press # at the end.

Secure lock enabled

The internal privacy lock is active

The internal privacy lock has been left activated and the keypad cannot override it. Please call 0499 344 475 for assistance.

Privacy lock

Release the privacy lock before leaving your room.

The privacy lock inside your room disables keypad access while it is activated. Please make sure it has been released before closing the door and leaving your room.

If it remains activated, the keypad will announce “Secure lock enabled.”

Lockouts caused by leaving the internal privacy lock activated may incur a lockout assistance fee.