Vacy Lodge
Electronic Lock Guide.
Your room uses a timed electronic lock. This page explains how to access your room and provides troubleshooting support.
These instructions apply to Rooms 1–8Your code is your registered mobile number followed by #.
It activates automatically at your agreed check-in time and stops working at your scheduled check-out time. An approved early check-in or late check-out will be reflected in the access time.
First entry
Follow these four steps.
Press # to wake the lock
Press the # button once. The keypad will light up and connect.
Wait approximately five seconds
Give the lock a moment to wake and synchronise before entering your code.
Enter your access code
Enter your access code, ensuring you press # at the end.
Wait for the confirmation
Once the lock confirms access, push the handle down and open the door.
Important privacy-lock warning
Release the internal privacy lock before leaving.
The privacy lock inside your room disables your code while it is activated. Please check that it has been released before closing the door and leaving your room.
If it remains activated, your access code will stop working. The keypad will announce “Secure lock enabled.”
Lockouts caused by leaving the internal privacy lock activated will incur a lockout assistance fee.
Troubleshooting
If the door does not open.
Listen for the error, then follow the matching instructions below.
The screen is blank
Tap the screen to wake the lock. Sometimes using the back of your hand helps.
Check the code and timing
Make sure you entered the correct code, followed by #. Confirm that your agreed check-in time has started, wait 30 seconds, then try again slowly.
The internal privacy lock is active
This message means the privacy lock inside the room has been left activated. Your keypad code cannot override it. You will need to contact us for lockout assistance, and a lockout assistance fee will apply.
Check your access period
Your code stops automatically at the scheduled check-out time. If you are still within your agreed stay and the lock does not announce “Secure lock enabled,” wake the lock and try the code again.
Helpful information
Frequently Asked Questions
What is my room access code?
Your code is the Australian mobile number registered to your booking, including the first zero, followed by #. Do not include spaces.
When will my code start working?
Your code activates automatically at your agreed check-in time. It will not work before that time unless an earlier check-in has been approved.
When will my code stop working?
Your code stops automatically at your scheduled check-out time. If a late check-out has been approved, the access period will be adjusted accordingly.
Why do I press # before entering the code?
Pressing # wakes the keypad and allows the lock to connect and synchronise. Wait approximately five seconds before entering your mobile number.
Can I use the internal privacy lock while I am in the room?
Yes. It provides additional privacy while you are inside. You must release it before leaving the room, otherwise no keypad code will unlock the door from outside.
What does “Secure lock enabled” mean?
The internal privacy lock has been left activated. The keypad cannot override it, so lockout assistance is required and a fee will apply.
Why does the keypad say “Operation failed”?
The code may have been entered incorrectly, the final # may be missing, or you may be trying to access your room outside your check-in or check-out time. Wait 30 seconds and carefully try again.
Do these instructions apply to the Residence?
No. The Residence uses a separate lockbox. Residence guests receive their access instructions separately before arrival.
Still unable to enter?
Make note of the error or issue you are experiencing and contact us on 0499 344 475.