Vacy Lodge
Electronic Lock Guide
Rooms 1–8Your access code is the phone number registered to your booking, followed by #.
0499344475#Your code will only work from your scheduled check-in time until your scheduled check-out time. Approved early check-ins or late check-outs will be reflected automatically.
Please do not touch the door handle or fingerprint sensor while entering your access code. Touching either while the lock is processing your code can stop it from working correctly.
First entry only
Follow these four steps.
Press #
Press # on the keypad. This activates your access code for the first time.
Wait 5 seconds
Please wait before entering your access code.
Enter your access code
Enter the phone number registered to your booking followed by #.
Wait for the lock
Wait for the lock to confirm access, then use the handle to open the door.
Having trouble accessing your room?
Try the troubleshooting steps below. If you're still having trouble, call 0499 344 475 for assistance.
Call 0499 344 475Troubleshooting
If the door does not open.
Keep your hand completely away from the door handle and fingerprint sensor while entering your code. Touching either is the most common cause of access issues.
Code not working on first entry
Press #, wait 5 seconds, then enter your access code.
The keypad is blank
Tap the keypad or press # to wake the lock, then try again.
Check your code and access time
Make sure you are within your scheduled check-in and check-out times. If you are, enter your access code again and make sure you press # at the end.
The internal privacy lock is active
The internal privacy lock has been left activated and the keypad cannot override it. Please call 0499 344 475 for assistance.
Privacy lock
Release the privacy lock before leaving your room.
The privacy lock inside your room disables keypad access while it is activated. Please make sure it has been released before closing the door and leaving your room.
If it remains activated, the keypad will announce “Secure lock enabled.”
Lockouts caused by leaving the internal privacy lock activated may incur a lockout assistance fee.

