Booking Terms and Conditions

Some terms and Conditions - just to know where we both stand…..

Our desire is for you to have the very best experience of the Hunter Valley, our accommodations, dining and other services. To assist us in delivering you that experience we have developed the following policies and guidelines which we respectfully request that you adhere to before, during and after your stay.

Children
Children under 16 years of age may not stay in any room without an Adult present.
Persons aged over 2 will be counted towards the guest count for any rooms.

Payment Policy

At the time of booking we require credit card details.

Payment will be deducted 7 days prior to arrival, in the case of a declined card your reservation may be cancelled.
A $100.00 refundable bond is required to be paid by credit card the day of check in.

For bookings prepaid through 3rd party website, we require guests to contact us prior to arrival to provide their personal credit card details for the room bond.

Cancellations
We understand plans change. Cancellations made with more than 7 days notice are free of charge. Cancellations within this 7 day period will incur a fee equal to the total accommodation charge which will be applied to your credit card. We STRONGLY recommend you take out appropriate travel insurance.

Non-arrival
Should you fail to arrive on the scheduled day of your reservation, your room will be held until the following day in case you have been unforeseeably delayed and are unable to contact us. Should you not arrive the next day your reservation will be cancelled and the cancellation charge will be applied.
After check-in, should you shorten your stay, this will be treated as a cancellation and full payment will be charged. We STRONGLY recommend you take out appropriate travel insurance.

Local Taxes
All guest expenses are subject to Goods & Services Tax of 10.0% which is included in any room or ancillary prices quoted.

Smoking
Smoking is strictly prohibited in our guest rooms as well as in enclosed public areas, in compliance with the law in NSW. We have smoke detectors installed in each room to ensure adherence to regulations. There are ample outdoor areas throughout the property where smoking is permitted. Please note that if smoking is found to have taken place in a guest room, a sanitization fee equivalent to one additional night's accommodation will be charged. This fee is necessary to restore the room to its original clean and smoke-free condition.

Small Pets and Animals
Dogs are allowed with prior permission. All other animals are not permitted in our rooms.
Separate policies apply for dogs residing with you.

Damage to Property

We strive to provide a high quality standard of accommodation as befits a boutique Lodge. Of course, damage to Lodge property will be charged.

For guests with Dogs……

Dogs and Puppies are warmly welcomed on the condition they are trained and house-broken. You are responsible for the dog/puppy behaviour on the premises. By bringing your dog onto the premises you confirm you are indemnifying Vino Paw Tours, Vacy Hunter Valley Lodge and their staff, officers, employees and agents against all and any claims arising in relation to your dog.

Please do not leave your dog alone in your room, and control your dog on a leash when outside and on the Lodge grounds. You are responsible for your dog’s behaviour and control.

Allowed numbers and size of dogs:

3 small-sized dogs

or

2 medium/large-sized dogs

There is no additional fees to have your dogs in the room. In cases of excessive shedding or strong odours, an additional deep cleaning service fee of $79 will apply and be deducted from your bond.

Please advise us if your dog has an accident in the room, so targeted cleaning using enzymes to eliminate odours can be performed.

Please do not allow your dog onto furniture or beds.